Shipping & Delivery Policy

Effective Date: January 2026
Company: Al Mafhoum Graphics
Website: www.almafhoum.com
Location: United Arab Emirates

1. Overview

Al Mafhoum Graphics is committed to delivering your printed products safely and on time. This Shipping & Delivery Policy explains our production timelines, shipping process, and delivery terms.

By placing an order with us, you agree to this policy.

2. Production Time

All products are custom-made. Production time depends on:

  • Product type

  • Quantity

  • Design complexity

  • Material availability

Estimated production timelines will be communicated during order confirmation.

⚠ Production begins only after:

  • Final artwork approval

  • Payment confirmation (if required)

3. Delivery Areas

We currently deliver:

  • Across all Emirates within the UAE

  • International shipping (upon request)

Delivery availability may vary depending on product size and quantity.

4. Delivery Time

Estimated delivery time:

  • UAE Standard Delivery: 1–3 business days after production

  • Large format or bulk orders: May require additional time

  • International shipping: Delivery time varies by country

Delivery timelines are estimates and may be affected by:

  • Public holidays

  • Weather conditions

  • Courier delays

  • Force majeure events

We are not responsible for courier-related delays once the order is dispatched.

5. Shipping Charges

  • Shipping fees may vary based on order size, weight, and location.

  • Shipping costs will be communicated during order confirmation.

  • Free delivery may be offered for selected orders or promotional campaigns.

6. Order Tracking

If applicable, tracking details will be shared once the order is dispatched.

Customers are responsible for ensuring that delivery information provided is accurate.

7. Delivery Issues

If you experience any delivery issue:

  • Notify us within 24 hours of receiving the order.

  • Provide photos in case of damage.

If a product is damaged during shipping, we will investigate and provide an appropriate resolution.

8. Failed Delivery Attempts

If delivery fails due to:

  • Incorrect address

  • Customer unavailable

  • Refusal to accept order

Additional delivery charges may apply for re-delivery.

9. Risk & Ownership

Ownership and risk of loss transfer to the customer upon successful delivery.

10. Contact Information

For shipping-related inquiries, please contact:

Al Mafhoum Graphics
📞 +971 50 202 0333
📧 info@faruk2.effortcb.com
🌐 www.almafhoum.com